SpeechCycle wins Market Leader, Professional Services Award for speech technology solutions gaining a strong market presence
SpeechCycle Inc., the leading provider of on-demand, voice self-service technical support solutions for digital service providers, announced that Speech Technology Magazine has named SpeechCycle as the winner of the Market Leader, Professional Services category of their 2007 Industry Awards. This category recognizes speech technology companies that have developed leading speech technology solutions or services, and that have gained, or are significantly gaining, a strong market presence. Speech Technology Magazine surveyed market analysts and industry consultants to identify “Vendor Contenders,” Leaders, and ultimate Winners in a number of areas.
SpeechCycle’s LevelOne suite utilizes natural language speech recognition to identify issues described by callers in their own words, providing a rich voice user interface that engages callers in a diagnostic conversation to resolve technical support calls without agent assistance. Cable and telecommunication providers worldwide, including five of the top six U.S. cable companies, currently resolve millions of caller issues each month with SpeechCycle’s LevelOne automated solutions.
“SpeechCycle stood out as a winner due in large part to its ability to adapt to each caller’s specific situation,” said David Myron, editorial director of Speech Technology magazine. “Our panel of experts was impressed with SpeechCycle’s proven ability to engage callers and resolve highly complex support issues with speech, broadening expectations for call automation in general.”
LevelOne Automated Agents are SpeechCycle solutions that resolve complex customer care calls without contact center agent assistance for high speed internet service, digital video, and telephony. SpeechCycle Speech 3.0 technology enables flexible dialog design for a wide range of wireless and satellite companies, vendors of internet-enabled consumer electronics and gaming devices, as well as hardware and software manufacturers that provide phone-based technical support. SpeechCycle bested a category that includes Convergys, Syntellect, and West, who were selected as category leaders, and Genesys, named as the “Vendor Contender” in this section.
“Integration with key billing, diagnostic and support systems combined with unique speech expertise helps us to rapidly customize our LevelOne products and deliver a customer experience that feels personalized while resolving a remarkably high percentage of technical support calls without agent assistance,” said Zor Gorelov, CEO of SpeechCycle. “We are pleased that Speech Technology Magazine and their panel of experts have recognized SpeechCycle for delivering services that result in excellent caller satisfaction and automation for the most complex calls that traditionally required human agents.”
ABOUT SpeechCycle
SpeechCycle is an industry innovator in providing voice self-service solutions for complex customer care calls with third generation speech technology. SpeechCycle’s combination of patent-pending Natural Language dialog components, integration to CRM and agent support systems, and a unique Continuous Improvement Process encourage callers to work with SpeechCycle’s LevelOne Automated Agents to increase resolution rates and reduce costs. Knowledge of the caller’s environment and the ability to automatically diagnose and take corrective action when necessary enable SpeechCycle’s Automated Agents to identify and resolve a wide range of caller described issues. SpeechCycle headquarters are in New York, NY. Visit SpeechCycle at www.speechcycle.com.
SpeechCycle is a trademark of SpeechCycle, Inc. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are identified.